At TASH, we take great care to ensure that your order is shipped promptly and arrives safely. However, there are certain factors that can impact the shipping process and may result in mistakes or delays. Here are some of the potential mistakes that can happen during shipping:
Address Errors: We rely on the shipping information provided by our customers to deliver orders. If the address is incorrect or incomplete, it can result in the package being delayed or returned to us. Please double-check your shipping information before submitting your order to avoid any errors.
Weather or Natural Disasters: Extreme weather conditions or natural disasters can impact shipping schedules and result in delays. While we cannot control these factors, we will do our best to keep you informed of any potential delays and provide updates on the status of your order.
Customs and Duties: If you are ordering from outside of the country where our business is located, your order may be subject to customs and duties fees. These fees are the responsibility of the customer and we cannot predict or control how much they will be.
Carrier Delays: Sometimes, packages can be delayed in transit due to carrier issues such as delivery truck breakdowns, staffing shortages, or other unforeseen circumstances. While we work with trusted carriers to minimize these risks, we cannot guarantee delivery dates.
Lost or Stolen Packages: In rare cases, packages can be lost or stolen during the shipping process. If this happens, we will work with you to file a claim with the carrier and replace the lost items.
We understand that mistakes or delays can be frustrating, but we want to assure you that we will do everything in our power to ensure that your order arrives as quickly and safely as possible. If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us on +94760146956